Privacy Policy

Introduction

Here With You ("we," "our," or "us") is operated by Refactor Systems LLC. We are committed to protecting your privacy and the personal stories you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legacy preservation platform.

By using Here With You, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Account credentials (managed securely by our authentication provider)
• Profile information you choose to provide

Content You Create

We store the legacy content you add:

• Written stories and memories
• Voice recordings and audio messages
• Photos and images you upload
• Interview transcripts generated from guided conversations
• Timeline events and life milestones

Automatically Collected Information

When you use our platform, we automatically collect:

• Device type and browser information
• IP address and general location (country/region)
• Usage patterns and feature interactions
• Error logs and performance data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our legacy preservation services
• Store and secure your stories, recordings, and media
• Process guided interviews and generate transcripts
• Send you service-related communications
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

AI-Powered Features

• Your voice may be processed in real time for guided interviews.
• Transcripts are generated and stored as part of your account.
• AI processing is provided by third-party providers, which may include Microsoft Azure AI Services and Anthropic. These providers process data under strict contractual obligations and do not use your content to train their models.
• We do not use your personal stories to train AI models, and we require the same commitment from our AI providers.

Data Storage and Security

• Data in transit is encrypted with TLS/SSL.
• Data at rest is encrypted using industry-standard encryption.
• Media is stored in secured cloud storage with access controls.
• Authentication is provided by Clerk.
• Regular security monitoring is performed.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only:

• Service Providers: We use trusted third-party services to operate and improve the Service. These providers are contractually required to protect your data and may only use it to provide services to us.
• With Your Consent: When you choose to share with family members or other recipients you designate.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets; we will notify you of any such change.

Third-Party Service Providers

We use the following categories of service providers to operate and improve the Service:

• Authentication: Account management and secure sign-in (such as Clerk)
• AI Processing: Voice processing and transcription (such as Microsoft Azure AI Services and Anthropic)
• Analytics: Usage analytics to improve the Service (such as Google Analytics and Segment)
• Communications: Transactional emails and notifications (such as Customer.io)
• Error Monitoring: Application monitoring to maintain service quality (such as Sentry)
• Cloud Infrastructure: Hosting and content delivery (such as Vercel and Cloudflare)

These providers may collect device identifiers, IP addresses, and usage data as described in their respective privacy policies. All providers are contractually required to protect your data.

Your Rights and Choices

• Access and obtain a copy of your personal information.
• Request correction of inaccurate personal information.
• Request deletion of your account and associated data.
• Request an export of your stories, recordings, and content.
• Unsubscribe from marketing communications.

To exercise these rights, contact us at hello@herewithyou.app.

Data Retention

We retain your personal information and legacy content for as long as your account is active or as needed to provide the Service. If you request deletion, we will delete your personal information and content within 30 days except where legal obligations require retention.

Children's Privacy

Here With You is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, you may not use the Service or provide any personal information to us.

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we may have collected information from or about a child under 13, please contact us immediately at hello@herewithyou.app.

For users between 13 and 18 years of age: you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms and our Privacy Policy on your behalf.

We comply with the Children's Online Privacy Protection Act (COPPA) and will not knowingly collect personal information from children under 13. We do not condition a child's participation in any activity on the disclosure of more personal information than is reasonably necessary.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy and updating the "Last updated" date. Please review periodically.

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